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IT Managed Services

SLA DRIVEN REPEATABLE OUTCOMES

Focus on what you do best and let DG manage your IT.

From managing a single platform through to the proactive management of your entire environment and everything in between, we bring value-added IT managed services to organisations large and small. Our managed services are easier for you to budget, with predictable monthly charges.

With increased IT complexity, which can be challenging to navigate, hybrid or multi cloud environments allow dexterity, speed, and flexibility, without sacrificing security. DG’s IT managed services allow your company to increase its dexterity with consumption based cloud services. By getting the flexibility and scalability you need, you increase efficiency and reduce performance problems while remaining secure as well as reducing the cost and complexity of the infrastructure.


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Our managed service offerings

Our service offerings can be customised to reduce support and management costs, improve visibility and drive competitive advantage through predictable cost.

At the core of all DG IT Managed Services is The Diversus Group Service Desk – a Service Desk that works for you and provides a single, locally managed and staffed 24×7* entry-point for our clients. Our Service Desk provides a Single Point of Contact and routes the call to the appropriate location for resolution.

The Service Desk owns the call and follows it through to ensure the customer is satisfied with the resolution.

Our service desk software features a powerful and flexible API allowing us to integrate with best- of-breed tools and applications enabling DG to become an extension of your existing Service or Help Desk.

*Subject to service level purchased

  • Leverage Expertise Our competencies transverse the entire solution stack comprising Enterprise Storage, Compute, Network, Virtualisation, Data Management and Information Security for both on premise and in the cloud.
  • Applying real world experience Working with large enterprise customers throughout Australia and New Zealand as well as global organisations, our staff have gained valuable insight and experience that will help you achieve the most from your technology investment.
  • Flexibility is key DG offers flexible options that meet these needs. Services can be customised based on your specific requirements, from simple system monitoring or hosting to total infrastructure outsourcing. Services can be delivered on premise, remotely, at the edge or in the cloud.

Our Flexible Pricing

The increased agility provided by technology can be matched by an equally dynamic method of financing, supporting both your business goals and technology needs. Besides a standard Capital purchase, DG offers flexible finance terms.

Traditional Capital Purchasing

Traditional capital (CAPEX) expense – depreciated over time / on balance sheet

Scheduled / Consumption Payments

Operating expense (OPEX) – ongoing P&L expense

Deferred Payments

Benefit from digital capabilities now & pay later – fit payment/s into your budget cycle

Budget Retirement ~ “DG Tech Bank”

Retire (‘bank’ or park) excess budget funds for use at a later date

Telstra Bill & Tech Funds

Pay via your monthly Telstra invoice and/or retire your Telstra Technology Funds

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To learn more about how we can help your business
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