What is Robotic Process Automation or RPA?
Simply put, RPA can be seen the same as an employee, except this employee doesn’t take breaks, never sleeps and doesn’t make mistakes.
These software robots are colloquially referred to as ‘bots’ – you can think of them as your digital workforce.
A RPA bot executes a business process and is typically set up for repetitive rules-based tasks such as data entry or request approval. They utilise the same applications and user interfaces to capture data, manipulate applications and communicate with other systems just like humans do. Add in smart AI capabilities and you are ready to truly digitally transform your organisation.
Get Ready for RPA with Diversus Group
As with any new capability it’s not just about the technology. The technology is important but in order for your organisation to realise the full benefits of RPA you need to get the basics right first. That means people, process and technology. DG provides packaged software and services to kick start your RPA journey. Generally this will be a pilot program that delivers real world, tangible results in the first 4-6 weeks where we jointly identify an existing business process to automate.
We work with your line of business or functional owners to capture & document the selected process from start to finish. In parallel, we identify the underlying IT infrastructure, applications and systems as well as deploy the RPA toolsets to support the business process orchestration. Once we have configured and tested the RPA process the organisation will have a working automated process that can be further modified and enhanced as your teams become more familiar with the newly acquired RPA capability.